Here is How to Drive the Digital Transformation
Most organisations that have tried digital transformation agree that it can bring changes in the workplace – changes in processes, technology, communication, workflow, products, and overall services. Managing this kind of change efficiently requires a highly cohesive team – one that wants the same things and moves towards the same direction.
By 2020, many firms will have 4-5 generations working together – generations which communicate differently, think differently, and value things differently. Every generation brings about its unique strengths to the table, and that is the main reason a company’s leadership has to capitalise on such strengths rather than burying them. Here are some ways to achieve seamless digital transformation in a business even if there are different generations.
Focusing on Consumers Rather than Age Gaps
Age does not define the consumer generation. People of all generations today are buying, selling, and working online, and as a result, all of them understand the increased expectations of customers. Instead of focusing on the generation differences, ensure that you keep all employees focused on the mission they know – attending to the customer.
There is no need to pretend that your team thinks and feels the same way because this will not get the company anywhere. Managers should understand that older workers may be bearing grudges for losing promotions to young colleagues with less experience or being directed by young leaders. They also need to know that the younger Millennial may feel frustrated when working with old employees because they take much time to deliberate decisions at work. Communicating the value of the choices you make to everyone will help to calm waters, particularly to those that have problems with a mixed generational environment.
Go for Agility instead of Skills
Digital transformation makes many companies focus on searching for individuals who have the right tech skills. However, it is good to remember that technology keeps changing quickly, so there aren’t tech skills that will remain useful for long. Managers should find people of any generation who are capable of changing rapidly and adapting to new work methods.
The increased interest to adopt digital transformation by companies all over the world has created new chances for the IT team to evolve their organisational roles. This has produced tech leaders whose aim is to steer the company towards high productivity levels and efficiency. To accomplish these, CIOs need to develop consultative and strategic roles. This is the best way digital transformation can be realised across all company departments.
Imran is a Senior Project Manager – Helping Global/Pan European FTSE 500 companies deliver multi-million-pound IT Transformation Projects. Supporting high-profile and complex strategic change covering Digital and IT Infrastructure. Outside of work and since 2009, Imran has been publishing free articles to help organisations and professionals keep up to date with Project Management, Technology and Innovation trends through his blog CALLTHEPM.COM
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